Privacy and personal data processing policy
Current version: 1 November 2026
1. Data controller
Անատոլի Էլինի Խաչատրյան Ա/Ձ, state registration number 85.1488688, tax identification number 67472264. Registered address: ՀՀ, Կոտայքի մարզ, ք. Հրազդան, 2. Անտառային պողոտա 129/1 - 129/2 (the “controller” or “PC Store”).
Privacy enquiries: [email protected].
2. Scope
This policy covers visitors to pcstore.am and customers submitting product or consultation requests, selecting delivery or contacting PC Store. This site does not accept or store bank card details.
3. Data and purposes
- Requests: name, selected contact methods and their details (Telegram username, WhatsApp number, email address or phone number), selected products and quantities, contact and collection preferences, delivery address, comment, site language and displayed currency. Requests submitted through the former map option may also contain selected coordinates. These are used to save and review the request, contact you, confirm price and availability and arrange the purchase.
- Notifications: request details are sent through a Telegram bot to a private group of authorised store managers. If you select WhatsApp and the service is enabled, request details are also sent through WhatsApp Cloud API (Meta) to notify the store manager. You may also choose to contact the store yourself through WhatsApp.
- Technical operation: IP address, request time, page URL, browser and device details and security logs, used for site operation, protection, prevention of abuse and troubleshooting.
- Optional analytics, only if enabled and separately accepted: browser or device identifiers, pages viewed, referral source, events and conversions, approximate location and technical details, used to improve the site. Advertising personalisation is disabled by default.
Do not include health, biometric, political, religious or other sensitive information in free-text fields.
4. Grounds and request confirmation
I consent to PC Store processing the data I provide to review my request and contact me.
Controller: Անատոլի Էլինի Խաչատրյան Ա/Ձ. We process your name, phone number, comment, selected products and, for delivery, your address and map location. Data is stored and sent to authorised managers through Telegram to handle your request. If you select WhatsApp and the store enables WhatsApp notifications, your request details are also sent to WhatsApp/Meta to notify the manager. Uncompleted requests are deleted 30 days after cancellation; purchase records are retained for statutory periods. You may withdraw consent or request access, correction or deletion at [email protected]. Without consent this form cannot be submitted; you can contact the store by phone. This consent does not cover advertising. Controller details, recipients and processing conditions are set out in the policy. If you select Telegram, WhatsApp, email or phone, we store the contact details you provide and your selected contact methods to respond to the request.
The form asks for a separate confirmation to process the data for your request. Server time, language, notice version and notice text are stored with the request. This does not grant advertising consent. Concluded-contract data is used to perform that contract; completed-purchase records are retained to meet accounting and tax obligations.
Optional analytics and the third-party store map are loaded only after your separate choice. Refusing them does not prevent browsing or submitting a request. Change the choice through “Cookie settings” in the footer.
5. Cookies, local storage and external content
- Session and security cookies support forms, CSRF protection and the secure session.
- Local storage saves privacy categories, policy version and choice time, selected currency, and product IDs and quantities in the cart. Customer names, phone numbers and comments are not stored in the cart.
- Google Analytics 4, if enabled, loads only after analytics consent. Google Signals and advertising personalisation are disabled. Yandex Metrica, if connected later, also requires separate analytics consent.
- Yandex Maps loads only with permission and may receive IP and technical browser details.
6. Recipients and international transfers
Explicit optional-cookie choices and withdrawals are recorded on the store server for 180 days: a random session reference, event identifier, language, categories, notice version, notice text and its checksum, action and server time. This ledger does not collect your name, phone, IP address or browser fingerprint and is not an electronic digital signature. Local choices are renewed after 180 days or a notice version change. Analytics remains disabled until the service and its legal conditions have been reviewed.
Access is limited to authorised staff and service providers involved in requests, hosting, security, delivery and messaging. Providers include the hosting service, Telegram for manager notifications, Cloudflare for site protection and incoming email forwarding, and Gmail for store email. Depending on enabled features, Google Analytics, Yandex and WhatsApp/Meta may also process the relevant data. Delivery addresses are entered in the form; no external address lookup is used. Authorities receive data only where required by law.
Infrastructure may be outside Armenia. Article 27 of the Armenian Law on Protection of Personal Data governs these transfers. Transfers to countries without an adequate level of protection require authorisation by the competent authority and the necessary contractual safeguards. Form consent does not replace these requirements.
7. Retention
- Cancelled requests and their consent records: deleted 30 days after cancellation. The manager must mark an uncompleted request as cancelled.
- Correspondence about uncompleted requests: up to 30 days after cancellation or the last message, unless needed for a dispute.
- Completed-purchase accounting records: at least five years from the relevant reporting period, or longer where legally required.
- Security logs: up to 30 days, except records separately retained for incident investigation.
- Google Analytics, if enabled: two-month user-data retention.
- Local privacy choices, cart and currency: until you change or remove them, clear local data, or the privacy choice is renewed following a policy version change.
Data is erased or anonymised when the purpose and retention period end, except where statutory retention applies. Deleting a request from the store database does not automatically delete messages or copies held by external recipients; store managers must also manage those copies.
8. Your rights and withdrawal
Contact [email protected] to request information, access and source details, correction, blocking, deletion, cessation of processing or withdrawal of consent. Only the information necessary to verify identity will be requested. Withdrawal may prevent continuing an uncompleted request; mandatory accounting records may still be retained. You may contact the Armenian Personal Data Protection Agency or a court.
9. Security and incidents
PC Store uses role-restricted access, encrypted connections, backups, logs and organisational safeguards. In the event of a personal data breach, notifications and other actions must follow the applicable Armenian law.
10. Children
This site is not intended to collect data from persons under 16. Where their consent is required, it must be provided by their legal representative.
11. Changes
Updated versions are published here with their date. Material changes to purposes, recipients or optional technologies require renewed privacy choices.